RETURNS POLICY

We hope you are delighted with the products you buy from HARDWARE STORE IRELAND , however, if you do change your mind, you can return your purchase in its original condition within 28 days. You’ll just need the receipt, order confirmation, or sales invoice and we will exchange the product or issue a refund. Products can be returned to any B&Q in the Republic of Ireland, whether bought in-store or online.

We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements unless they are faulty or incorrectly delivered.

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED.

Returns and refunds

Products purchased in store

• You can return an item within 28 days of purchase
  
• Please send your receipt or sales invoice to us as proof of purchase.
• We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.

Products purchased for home delivery

• You can return an item within 28 days of delivery to your home. More details can be found on our Terms & Conditions page.
• Call us on 0894283366 or email us hardwarestoreireland@gmail.com to arrange for your item(s) to be returned.
  
• There is no charge for returning products to hardware stores premises. For certain products we offer a collection service. Please contact us for further details. We may charge a fee for this service (the fee will depend on the products returned, but will not exceed €50).

Products purchased  in store

• You can return an item within 28 days of collection, to our store.
• Please bring your  order confirmation with you as proof of purchase.

Exchanges

• If you prefer, you can exchange a product  in-store, for home delivery .
• Please bring your receipt, order confirmation email or sales invoice with you a proof of purchase.
• Products can be exchanged within28 days of purchase from store, delivery to home or collection from us
  

Faulty products

• If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
• Call 0894283366 to arrange  return of the item(s) from you to our store with proof of purchase and the credit or debit card used for payment or you may be declined a refund or exchange. More details can be found on our Terms & Conditions page.